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Welcome to our Delivery & Returns page, where we want to make sure your shopping experience with us is as smooth and enjoyable as possible. We understand that sometimes things don't go as planned, and that's why we've outlined our delivery and returns policies below to ensure your satisfaction.
Shipping Methods: We offer a range of shipping methods to accommodate your needs. Choose from standard, express, or overnight delivery options at checkout. Please note that the availability of these options may vary depending on your location.
Shipping Costs: Shipping costs will be calculated during the checkout process based on your selected shipping method, delivery address, and the size and weight of your items. We strive to provide transparent and competitive shipping rates.
Delivery Time: Our team works diligently to process and dispatch your orders as quickly as possible. Delivery times may vary depending on your location and the selected shipping method. You can check the estimated delivery date at checkout before finalising your purchase.
Order Tracking: Once your order is shipped, you will receive a tracking number via email, allowing you to monitor the progress of your delivery in real-time.
International Shipping: Currently we don't offer international shipping.
We hope you are completely satisfied with your purchase; however, if you need to return or exchange an item, we're here to assist you. Please review our return and exchange policies below:
Eligibility: To be eligible for a return or exchange, items must be in their original condition, including all tags and packaging. Customised or personalised items may not be eligible for return or exchange, except in the case of defects.
Timeframe: You have 30 days from the date of receipt to initiate a return or exchange. Returns requested after this period may not be accepted.
How to Request a Return or Exchange: To request a return or exchange, please contact our customer support team or log in to your account to initiate the process. Be sure to provide your order number and reason for the return or exchange.
Return Shipping: Depending on the reason for the return, return shipping costs may be the responsibility of the customer or covered by us. Our customer support team will provide guidance on the return process.
Refunds and Exchanges: Once your returned item is received and inspected, we will process your refund or exchange. Refunds will be issued to the original payment method, and exchanges will be shipped promptly.
In the unfortunate event that you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or refund, and we may request photos or additional information to assist with the resolution.
We value your trust and are committed to ensuring your satisfaction. If you have any questions or concerns about our Delivery & Returns policies, please don't hesitate to reach out to our dedicated customer support team. Your feedback helps us continuously improve our services and provide you with the best shopping experience possible. Thank you for choosing us for your online shopping needs!
Please note that our policies may be subject to change, so we recommend reviewing this page periodically for updates.
